Disney Rewards® Program Terms and Conditions for Disney's Visa® Credit Cards
The Disney Rewards Program for Disney's Visa Credit Cards (the
"Program") is operated and managed by Chase Bank USA, N.A. ("Chase")
and offered by Disney Rewards, LLC ("Disney Rewards LLC"). The
following terms and conditions of the Program apply to the primary
Cardmembers (including joint account owners) of the Disney Rewards® Visa® Credit Card
and the Disney's Premier Visa® Credit Card, as
applicable, issued by Chase ("Card") and their authorized users on the
credit card account (sometimes hereinafter referred to as the "Card
Account") (hereinafter collectively referred to as the "Cardmember" or
"you" or "your") and govern the accrual of "Disney Dream Reward Dollars® (the "Reward Dollars") as well as the use of a
"Disney Rewards® Redemption Card" (the "Redemption Card"). Any actions taken by
Disney Rewards LLC, Chase or a Cardmember under these Program Terms
and Conditions are binding upon all Cardmembers, and notice to one
Cardmember is effective notice to all Cardmembers.
To be eligible to earn Reward Dollars for purchases made with a Card, you must use your Card to purchase goods and services from merchants under the terms of your Cardmember Agreement ("Agreement").
1. You will automatically be enrolled in the Program upon
approval of your Card Account. You will accrue one percent (1%) in
Reward Dollars for every dollar of Qualifying Purchases (defined
below) made using the Card Account issued in your name. Chase will
calculate the Reward Dollars by taking the total dollar amount of
Qualifying Purchases made by all Cards on the applicable Card Account
during your monthly billing cycle, less any credits or returns, and
multiplying by 1.0% (.01).
2. Disney's Premier Visa® Cardmembers will earn an additional
one percent (1%) in Reward Dollars for every dollar of Qualifying
Purchases made at (i) Disney-branded locations solely owned and
operated by Disney Rewards LLC and/or its affiliates ("Disney
Locations"), and (ii) at any of the following types of merchants:
restaurants, grocery stores and gas stations (for a total of 2% on
these purchases). Merchants who accept Visa credit cards are assigned
a merchant code based on the kinds of products and services they sell.
Chase groups similar merchant codes into categories for purposes of
making this rewards offer to you. Chase makes every effort to include
all relevant merchant codes in its listed categories. However, even
though a merchant or the items that it sells may appear to fit within
a listed category, the merchant may not have a merchant code that
falls within that category. Therefore, purchases with that merchant,
and any purchases of Disney goods or services at locations other than
Disney Locations, will not qualify for the additional one percent in
Rewards Dollars. Chase and Disney Rewards LLC reserve the right to
determine which purchases qualify for any additional one percent (1%)
of Rewards Dollars irrespective of how they are identified, billed by
the merchant or where the transaction occurs. For more information,
see the FAQs at DisneyRewards.com/PremierEarnFAQ. Chase will calculate
the Reward Dollars earned on Qualifying Purchases made at Disney
Locations and at restaurants, grocery stores and gas stations, by
taking the total dollar amount of such Qualifying Purchases made by
all Cards on the applicable Card Account during your monthly billing
cycle, less any credits or returns, and multiplying by a total of 2.0%
(.02).
3. The term "Qualifying Purchases" means the amount of your
retail purchases of goods or services in a billing cycle less: (i)
amounts credited to your account during the billing cycle from refunds
and product returns, and (ii) amounts relating to unauthorized or
fraudulent transactions during the billing cycle, and (iii) other
credits. You do not earn Reward Dollars on balance transfers, cash
advances, cash-like charges such as travelers checks, foreign
currency, money orders, and gift or stored value cards, any checks
that are used to access your Account, overdraft advances, interest,
unauthorized or fraudulent charges, or fees of any kind, including
fees for products that protect or insure the balances of your Card
Account. Disney Rewards LLC and Chase reserve the right to determine,
in our sole discretion, whether a particular transaction is a
Qualifying Purchase.
4. If any calculations result in a fractional Reward Dollar
value amount, then such fractional amount will be rounded to the
nearest one one-hundredth (0.01) of a Reward Dollar. For example, if
such calculation results in 1.051 Reward Dollars, you will be awarded
1.06 Reward Dollars.
5. From time to time there may be promotional offers for the
Program which provide the opportunity to earn additional Reward
Dollars.
6. Reward Dollars that have accrued are not available for use
until they post to your monthly billing statement for your Card
Account. Reward Dollars will not be posted to your Card Account until
the end of the billing cycle in which they are accrued. Reward Dollars
accrued under promotional offers may take several billing cycles after
you meet the offer requirements to post to your monthly statement. See
offers for details and restrictions.
7. If your Card Account is in default under the terms of your
Agreement (including a late payment in any month), you may neither
earn nor redeem any Reward Dollars until you are no longer in default.
In certain cases, being in default will cause you to lose access to,
or forfeit, all Reward Dollars. For example, (a) If you are late
making your minimum monthly payment for any month as indicated on your
monthly billing statement, the number of Reward Dollars you have
earned that month will accrue, but will not be available to you for
use and will not post to your Card Account unless and until you pay
any past due amount and pay your current minimum monthly payment by
the payment due date; or (b) If you fail to make payments during three
consecutive billing cycles by their due dates, all of the Reward
Dollars accrued and/or posted to your Card Account, shall be
permanently forfeited.
8. If your Card Account is voluntarily or involuntarily closed
for any reason and/or charged off as a loss by Chase, all Reward
Dollars accrued and/or posted to your Card Account, as well as any
Redemption Cards issued to you and any Reward Dollars on such
Redemption Cards, will be immediately cancelled and permanently
forfeited. Any pending request to transfer the Reward Dollars to a
Redemption Card will not be honored. Forfeited Reward Dollars cannot
be reinstated to your Card Account.
1. Your Reward Dollars on your Card Account expire sixty (60)
billing cycles after the billing cycle in which they are first posted
to your monthly billing statement, unless forfeited under these terms
and conditions. Your Reward Dollars will expire on a first-in,
first-out basis.
2. Reward Dollars must be transferred from your Card Account to
a Redemption Card before they can be redeemed for Disney goods and
services. Reward Dollars will transfer to a Redemption Card on a
first-in, first-out basis. Any Cardmember on the same Card Account may
transfer some or all of the Reward Dollars to a Redemption Card
associated with that Card Account. Redemption Cards are issued by
Chase. To request your Redemption Card, or to transfer Reward Dollars
to an existing Redemption Card, you must call Chase Cardmember
Services at 800-300-8575 (all Cardmembers) or access
DisneyRewards.com/ManageAccount (online access only available to primary
Cardmember) and follow the applicable instructions. You may also
obtain a Redemption Card from select locations at Walt Disney World®
Resort and the Disneyland® Resort. Each Card Account is eligible for a
maximum of two (2) Redemption Cards activated for use at any given
time.
3. You must transfer at least twenty (20) Reward Dollars from
your Card Account the first time you request a Redemption Card. All
transfers after your first transfer to an existing or additional
Redemption Card must be in increments of at least ten (10) or more
Reward Dollars. Disney Rewards LLC and Chase reserve the right to
limit the amount of Reward Dollars that (x) may be transferred at a
given time to a Redemption Card, and/or (y) may be contained as a
maximum balance on a Redemption Card. Reward Dollars transferred to a
Redemption Card cannot be transferred back to your Card Account.
4. Reward Dollars accrued through purchases on the Card cannot
be transferred to or from a Redemption Card linked to a Disney RewardsSM
Debit Card account or to or from a Disney Rewards Debit Card account.
5. Allow two (2) to three (3) weeks for delivery of the
Redemption Card after ordering by phone or online from Chase. In
certain circumstances the delivery time may be longer. Expedited
delivery of a Redemption Card may be available for an additional fee
charged to your Card Account. Rewards cannot be shipped to PO boxes or
foreign addresses. Please call Chase Cardmember Services at
800-300-8575 to check availability and terms of the express delivery
service. The Redemption Card will be mailed to the address associated
with the Card Account, unless you authorize Chase to mail it to a
different address.
6. Redemption Cards must be activated before they can be used.
Call Chase using the phone number on the back of your Card and follow
the instructions to activate your Redemption Card. You will not be
able to order, activate, or use a Redemption Card, or transfer Reward
Dollars to a Redemption Card, if your Card Account is in default,
closed for any reason, and/or charged off as a loss by Chase.
7. Disney Rewards LLC is responsible for fulfillment of
designated Disney goods and services for which Reward Dollars are
redeemed. Redemption Cards can be used to purchase products or
merchandise at most retail point of sale locations and at a select
number of other locations that are owned and operated by, or under a
license arrangement with, one (1) or more affiliates of Disney Rewards
LLC. For a current list of Disney owned, operated and licensed
locations where the Redemption Card is accepted, go to
DisneyRewards.com.
8. The expiration date of your Redemption Card is indicated on
the front or, if no expiration date is indicated, on December 31 of
the calendar year following the issuance of the Redemption Card. The
Redemption Card and the Reward Dollars on the Redemption Card will be
forfeited and may not be used for redemption after the date of
expiration.
9. You must present the Redemption Card to redeem Reward
Dollars. Reward Dollars may not be redeemed towards past purchases or
past orders of products or merchandise. Use of Redemption Cards is
subject to any additional terms and conditions listed on the
Redemption Card.
10. You will not receive a periodic summary of the redemptions
and returns made using your Redemption Card. It is your responsibility
to keep track of the Disney Dream Reward Dollars balance on your
Redemption Card. We recommend that you keep the receipts you receive
each time you use your Redemption Card. You can check the balance on
your Redemption Card by calling Chase Cardmember Service at
800-436-7999 or visiting DisneyRewards.com/ManageMyAccount.
11. Reward Dollars have no cash or monetary value and may not
be redeemed for cash or its equivalent, and any unused portion
(whether in your Card Account or transferred to your Redemption Card)
is not returnable as cash. If the Reward Dollars on your Redemption
Card are greater than the price of the item purchased, the remaining
balance of Reward Dollars will remain on the Redemption Card and can
be used until they expire or are forfeited. No cash or other financial
remuneration will be returned to you on redemption of the Reward
Dollars on a Redemption Card towards products or merchandise whose
price is less than the number of Reward Dollars on your Redemption
Card. Reward Dollars are not purchasable by cash, Disney Dollars, or
any other form of monetary or other payment. Redemption Cards may not
be exchanged for or substituted with other rewards certificates,
rewards cards or Redemption Cards regardless of the number of Reward
Dollars on the Redemption Card or the expiration date.
12. All redemption of Reward Dollars from Redemption Cards is
subject to the terms and conditions of the Program then currently in
effect. Disney products and merchandise purchased with a Redemption
Card can be returned at designated retail point of sale locations,
subject to return policies that may vary by retail location. For
permissible returns, an original receipt and a valid Redemption Card
are necessary for Reward Dollars to be restored to the Redemption
Card. You are responsible for determining (i) whether a specific
retail point of sale location will accept the Redemption Card, (ii)
the Disney products and merchandise that the Reward Dollars can be
redeemed for, and (iii) the return privileges for specific products
and merchandise.
13. Disney's Premier Visa Cardmembers may redeem Reward Dollars
for a statement credit towards airline tickets purchased on any
airline to any destination using Disney's Premier Visa Credit Card
("Airline Statement Credit"). You can purchase your airline ticket
either directly from the airline or through a travel agent or travel
wholesaler. Each Reward Dollar can be redeemed for $1 toward the price
of a ticket purchased on any airline. Redemptions start at 50 Reward
Dollars for a $50 Airline Statement Credit for any airline travel
purchased within 60 days prior to the request for the Airline
Statement Credit, where permitted by law. Multiple airline travel
purchases can be combined to meet $50 minimum. You may redeem any
amount of Reward Dollars starting at 50, up to the amount of the
airline ticket(s) purchased. Subsequent purchases after redemption
must meet the $50 minimum. The airline ticket does not have to be in
the name of the Cardmember to qualify but it must be purchased using
the Cardmember's Disney's Premier Visa Credit Card. Airline Statement
Credits will post to your Card Account within 5-7 business days of
your request to redeem and will appear on your monthly Chase credit
card billing statement within 1-2 billing cycles. Until the credit
posts, we recommend you pay the full amount of the airline ticket
charge on your credit card bill to avoid finance charges.
14. Once you have requested an Airline Statement Credit, it
cannot be refunded, replaced or returned under any circumstance.
Disney's Premier Visa Cardmembers can only redeem Reward Dollars for
an Airline Statement Credit by contacting Chase directly — either by
logging in at DisneyRewards.com/ManageAccount (online access only
available to primary Cardmember) or by calling the phone number on the
back of your card (all Cardmembers). Please have all information
pertaining to your airline ticket purchase available when you log in
or call to redeem. You cannot redeem Reward Dollars for an Airline
Statement Credit using your Disney Rewards Redemption Card. Disney
Rewards LLC and Chase reserve the right to determine which Disney's
Premier Visa Credit Card purchases qualify for an Airline Statement
Credit.
1. Chase and Disney Rewards LLC reserve the right to make
appropriate adjustments to any accrued Reward Dollars with respect to
any Card Account activity or Redemption Card activity. For example, if
you are able to redeem more Reward Dollars than is the actual balance
of Reward Dollars on your Redemption Card for any reason whatsoever,
you agree that Chase may correspondingly reduce the number of Reward
Dollars on your Card Account or on any Redemption Cards you may have
outstanding to adjust for such excess redemption.
2. You must promptly report lost, stolen or mutilated
Redemption Cards to Chase Cardmember Services by calling 800-436-7999.
Subject to Cardmember verification, Chase shall then cancel any lost,
stolen or mutilated Redemption Card, and provide you with a
replacement Redemption Card. The replacement Redemption Card will
contain the number of Reward Dollars that was on your lost, stolen or
mutilated Redemption Card as of the time you notified Chase. Any
Reward Dollars used prior to that time, whether such use was by you or
anyone else, are permanently forfeited and cannot be restored.
3. The Program is offered at the discretion of Chase and Disney
Rewards LLC for the benefit of Cardmembers only.
4. While there is no yearly Program fee associated with the
Disney Rewards Program, there may be an annual fee in conjunction with
your Disney's Premier Visa Card Account.
5. The Reward Dollars accrued and posted to your Card Account
monthly billing statement, and the Redemption Cards issued under the
Program, are not the property of the Cardmember, and cannot be bought,
sold, encumbered, transferred, assigned or extended in any manner
whatsoever (including upon death, as part of a domestic relations
matter or otherwise by operation of law). Any Reward Dollars accrued
and/or posted to your Card Account, and any balance of Reward Dollars
on your Redemption Cards, shall be permanently forfeited upon the
Cardmember's death.
6. Any disputes concerning Reward Dollars and/or the Program
will not affect or reduce your payment obligations to Chase on your
Card Account.
7. The Redemption Card is not an FDIC insured deposit, a credit
card, a debit card or a stored value card with monetary value. You
understand that by using the Redemption Card, you may not be able to
make certain claims or use defenses that may be available to you if
you use a credit, charge, debit or stored value card with monetary
value. YOU AGREE THAT NEITHER CHASE NOR DISNEY REWARDS LLC MAKES ANY
IMPLIED WARRANTY OF ANY KIND IN CONNECTION WITH THE DISNEY REWARDS
REDEMPTION CARD OR THE PROGRAM. You acknowledge and agree that the
redemption of Reward Dollars is subject to the availability of
redeemable products and merchandise.
8. Chase and Disney Rewards LLC each reserve the right to
disqualify you from participation in the Program and to invalidate all
or a portion of the Reward Dollars balance, whether accrued or posted
in your Program Rewards Balance or transferred to a Redemption Card
(i) if at any time you maintain a negative balance of Reward Dollars
in your Program Rewards Balance, or (ii) based on any abuse or fraud
relating to the accrual or redemption of Reward Dollars, and/or any
violation of the Program terms and conditions (including any attempt
to sell, exchange, encumber or transfer Reward Dollars or Redemption
Cards), or (iii) for any other reason. Chase and Disney Rewards LLC
reserve the right, in their sole discretion, to determine whether
termination is appropriate. These rights are in addition to any other
legal or equitable remedy that may be available to Chase and/or Disney
Rewards LLC under applicable law.
9. The Reward Dollars are only available for personal, family
or household use. The Card Account is a consumer account and may only
be used for personal, family or household purposes.
10. Chase and Disney Rewards LLC reserve the right to cancel,
modify, restrict, waive or terminate the Program, any aspects or
features of the Program and the Program terms and conditions
(including, without limitation, changing the accrual rate of Reward
Dollars for Qualifying Purchases, changing the terms on which Reward
Dollars expire or are forfeited, or eliminating the right to redeem
Reward Dollars) at any time without prior notice to you. Any such
modifications and/or termination may reduce or eliminate entirely your
accrued Reward Dollars or your Program Rewards Balance or the Reward
Dollars transferred to your Redemption Card.
11. Neither Chase nor Disney Rewards LLC will be responsible
for any disputes among primary Cardmembers (including joint account
owners) or any authorized users of the Card Account related to the
Program, or Reward Dollars on the Card Account or Redemption Cards.
12. You are solely responsible for reviewing your Reward
Dollars posted on each month's Disney's Visa Card billing statement.
You have sixty (60) days from the date of your billing statement to
notify Chase of any suspected or actual error on your billing
statement relating to the Reward Dollars posted to your Card Account.
13. All questions regarding eligibility for the Program or the
accrual, posting to your Card Account, transfer to a Redemption Card
or redemption, of Reward Dollars will be resolved by Disney Rewards
LLC in its sole discretion.
14. Should events beyond Chase's and/or Disney Rewards LLC's
control, such as, but not limited to, computer equipment or electronic
data processing failure, strikes, acts of God, or the threat of, or
actual, civil disturbance, terrorism, epidemic or war, affect either
Chase's and/or Disney Rewards LLC's ability to perform its obligations
under the Program, either Chase or Disney Rewards LLC may suspend or
terminate the Program.
15. Subject to the terms of this Program, at locations
designated by Disney Rewards LLC, you may apply Reward Dollars on your
Redemption Card towards sales tax assessed upon the price of the
products or merchandise for which you redeemed the Reward Dollars.
Cardmembers are solely responsible for any personal or other form of
tax liability related to participating in the Program.
16. You agree and hereby authorize Chase and Disney Rewards LLC
to freely disclose and share information with respect to your
participation in the Program and any Redemption Cards to each other
and you also agree and hereby authorize Disney Rewards LLC to freely
disclose information with respect to your Redemption Card or any
redemption requests you make to (i) any affiliate of Disney Rewards
LLC, and/or (ii) any third party (w) where it is necessary for
completing the redemption request; or (x) in order to verify the
existence and condition of your Redemption Card; or (y) in order to
comply with legal process, subpoena or other mandatory disclosure
requirements; or (z) when we believe it is necessary in order to
investigate, prevent, or take action regarding illegal activities,
suspected fraud, situations involving potential threats to the
physical safety of any person, or violations of these terms and
conditions or the Agreement.
17. If any term or provision or feature of the Program is found
to be void or contrary to federal, state or local law, such term,
feature or provision shall be deemed to be severable from the other
terms, provisions and features hereof, but only to the extent
necessary to bring the Program within the requirements of the specific
federal, state or local law, and the remainder of the Program shall be
given effect as if the severed term herein had not been included. You
may only participate in the Program to the extent permitted by
applicable law.
18. You agree that in the case of any ambiguity, uncertainty,
or dispute, Chase and Disney Rewards LLC will have the right to
determine the meaning and applicability of any of the terms and
conditions of this Program, so long as its determination is a
reasonable one, notwithstanding that other determinations might be
equally or more reasonable, and notwithstanding that such
determination is favorable to Chase and/or Disney Rewards LLC.
19. The terms and conditions of this Program, and those
contained on or with the Redemption Card, shall constitute the entire
terms and conditions applicable to the Program and supersede all
previous brochures, marketing materials and agreements with respect to
the Program. This Program shall be governed by and construed under the
laws (excluding conflicts of law provisions) of the State of
California.
20. Any use of the Card by any of the Cardmembers constitutes
acceptance of each Cardmember to all of the foregoing terms and
conditions of this Program.