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General Questions

      • What is Disney Rewards?

        Disney® Visa® Credit Card and Disney® Premier Visa® Credit Cardmembers enjoy Disney Rewards. Cardmembers have access to year-round perks and can earn Disney Rewards Dollars to redeem toward Disney products and experiences.1 The Disney Visa Credit Card and Disney Premier Visa Credit Card are issued by JPMorgan Chase, N.A. Member FDIC.

      • What is Disney Movie Insiders (formerly known as Disney Movie Rewards)? Is it the same as Disney Rewards?

        They are not the same. Disney Movie Insiders, formerly known as Disney Movie Rewards, celebrates and rewards Disney, Pixar, Marvel Studios and Star Wars movie fans — just for being fans. Earn points, discover insider perks and redeem amazing rewards. Become an Insider today — it’s free to join. Get more details at https://www.disneymovieinsiders.com/how-it-works.

      • Is there any benefit to logging in to the DisneyRewards.com website?

        Yes! If you are a Disney® Visa® Cardmember, you can check your Disney Rewards Dollars balance and manage your Disney Rewards Dollars on the DisneyRewards.com website if you log in and link your Disney and Chase.com accounts.

        You must separately log in at Chase.com to see your credit card account information, such as your outstanding balance or payment history.

      • How do I log in to the DisneyRewards.com website?

        Just enter your Disney account username or email address and password to log in. If you’ve registered with a site like disneyworld.com, disneyland.com, shopDisney.com or StarWars.com, you can use the same username and password to link your Disney account to your Disney® Visa® Card account at Chase.com to manage your Disney Rewards Dollars.

        If you don’t have a Disney account, then you can set up a new one by clicking on the “Create an Account” button on the login screen.

        Please note that you must have an existing Chase.com username and password set up at Chase.com, which you must link to your separate Disney account to see your Rewards Dollars balance on DisneyRewards.com.

      • How do I take advantage of my 0% Promotional APR vacation financing benefit?

        As an ongoing card perk, you get special vacation financing on select Disney vacation packages, Disney cruises, Adventures by Disney® packages and Aulani, A Disney Resort & Spa, Ko Olina, Hawai‘i vacation packages purchased with your Disney® Visa® Card when booked through the Walt Disney Travel Company, online at Disney sites or through other eligible travel agents or sites. Your standard purchase APR will apply after the promotional APR expires. For new accounts, the standard purchase APR is 15.99% variable. Please refer to the applicable Pricing and Terms for details: Disney® Premier Visa® Card pricing; Disney® Visa® Card pricing. You will receive complete terms and conditions for this offer once you become a Cardmember. For existing accounts, please see your Cardmember Agreement.2

      • What is a contactless credit card?

        Your contactless Disney® Visa® Credit Card is a chip card that has a near-field communication (NFC) antenna, enabling close-range payments.

      • How do I know if my Disney® Visa® Card is a contactless-enabled card?

        Look for the Contactless Indicator on your card to know if your card has the technology to make contactless payments.

      • How to use your contactless Disney® Visa® Credit Card?

        Find the Contactless Symbol at checkout and simply tap your contactless Disney Visa Credit Card on the checkout terminal. Once you see or hear the payment confirmation, your payment process is complete.

      • Can I use my contactless Disney® Visa® Credit Card even if I don’t see the Contactless Symbol?

        Yes. If you don’t see the Contactless Symbol, you can still use your contactless Disney Visa Credit Card at a checkout terminal by either inserting your card or swiping your card, depending on the terminal.

      • How can I get a different card design than the one I currently have?

        You can change your card design anytime, at no cost, as often as you’d like. When you’re ready to change your card design, visit Chase.com or call 1-800-300-8575. See all available card designs now.3

      • Can I have a different card design than authorized users on my account?

        Yes. Each authorized user can carry a unique card design at no extra charge. To switch to a new card design or add an authorized user, visit Chase.com or call 1-800-300-8575.3

    • What is Disney Rewards?

      Disney® Visa® Credit Card and Disney® Premier Visa® Credit Cardmembers enjoy Disney Rewards. Cardmembers have access to year-round perks and can earn Disney Rewards Dollars to redeem toward Disney products and experiences.1 The Disney Visa Credit Card and Disney Premier Visa Credit Card are issued by JPMorgan Chase, N.A. Member FDIC.

    • What is Disney Movie Insiders (formerly known as Disney Movie Rewards)? Is it the same as Disney Rewards?

      They are not the same. Disney Movie Insiders, formerly known as Disney Movie Rewards, celebrates and rewards Disney, Pixar, Marvel Studios and Star Wars movie fans — just for being fans. Earn points, discover insider perks and redeem amazing rewards. Become an Insider today — it’s free to join. Get more details at https://www.disneymovieinsiders.com/how-it-works.

    • Is there any benefit to logging in to the DisneyRewards.com website?

      Yes! If you are a Disney® Visa® Cardmember, you can check your Disney Rewards Dollars balance and manage your Disney Rewards Dollars on the DisneyRewards.com website if you log in and link your Disney and Chase.com accounts.

      You must separately log in at Chase.com to see your credit card account information, such as your outstanding balance or payment history.

    • How do I log in to the DisneyRewards.com website?

      Just enter your Disney account username or email address and password to log in. If you’ve registered with a site like disneyworld.com, disneyland.com, shopDisney.com or StarWars.com, you can use the same username and password to link your Disney account to your Disney® Visa® Card account at Chase.com to manage your Disney Rewards Dollars.

      If you don’t have a Disney account, then you can set up a new one by clicking on the “Create an Account” button on the login screen.

      Please note that you must have an existing Chase.com username and password set up at Chase.com, which you must link to your separate Disney account to see your Rewards Dollars balance on DisneyRewards.com.

    • How do I take advantage of my 0% Promotional APR vacation financing benefit?

      As an ongoing card perk, you get special vacation financing on select Disney vacation packages, Disney cruises, Adventures by Disney® packages and Aulani, A Disney Resort & Spa, Ko Olina, Hawai‘i vacation packages purchased with your Disney® Visa® Card when booked through the Walt Disney Travel Company, online at Disney sites or through other eligible travel agents or sites. Your standard purchase APR will apply after the promotional APR expires. For new accounts, the standard purchase APR is 15.99% variable. Please refer to the applicable Pricing and Terms for details: Disney® Premier Visa® Card pricing; Disney® Visa® Card pricing. You will receive complete terms and conditions for this offer once you become a Cardmember. For existing accounts, please see your Cardmember Agreement.2

    • What is a contactless credit card?

      Your contactless Disney® Visa® Credit Card is a chip card that has a near-field communication (NFC) antenna, enabling close-range payments.

    • How do I know if my Disney® Visa® Card is a contactless-enabled card?

      Look for the Contactless Indicator on your card to know if your card has the technology to make contactless payments.

    • How to use your contactless Disney® Visa® Credit Card?

      Find the Contactless Symbol at checkout and simply tap your contactless Disney Visa Credit Card on the checkout terminal. Once you see or hear the payment confirmation, your payment process is complete.

    • Can I use my contactless Disney® Visa® Credit Card even if I don’t see the Contactless Symbol?

      Yes. If you don’t see the Contactless Symbol, you can still use your contactless Disney Visa Credit Card at a checkout terminal by either inserting your card or swiping your card, depending on the terminal.

    • How can I get a different card design than the one I currently have?

      You can change your card design anytime, at no cost, as often as you’d like. When you’re ready to change your card design, visit Chase.com or call 1-800-300-8575. See all available card designs now.3

    • Can I have a different card design than authorized users on my account?

      Yes. Each authorized user can carry a unique card design at no extra charge. To switch to a new card design or add an authorized user, visit Chase.com or call 1-800-300-8575.3