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Questions about Redeeming Disney Rewards Dollars

      • First, you’ll need a Disney Rewards Redemption Card. As soon as you earn 20 Disney Rewards Dollars, you can order one by going to the My Disney Account section, logging in and selecting “Request a Disney Rewards Redemption Card,” or by calling 1-800-300-8575, and transfer your Disney Rewards Dollars to the card. Activate your Disney Rewards Redemption Card when it arrives (approximate time of delivery is 2 – 3 weeks). Then, use it at participating Disney locations to redeem your Disney Rewards Dollars toward most everything Disney.1

        View the How to Redeem video for more help.

      • To find out your Rewards Dollars account balance, go to the My Disney Account page, log in and see your Disney Rewards Dollars balance at the top of the page. You also can check your latest credit card statement from Chase.

        To find the balance on your Disney Rewards Redemption Card since your last credit card statement, call a Customer Service Representative at 1-800-300-8575.

        Or, if you have made a purchase using your Disney Rewards Redemption Card at a Disney retail location since your last monthly statement, your remaining Disney Rewards Dollars balance will be printed on the receipt. Refer to your last purchase receipt to obtain the most current balance.

      • You can transfer additional Disney Rewards Dollars to an existing, active Redemption Card online by going to the My Disney Account section and selecting “Transfer Disney Rewards Dollars” on that page, or by calling
        1-800-300-8575. You must have a minimum of 10 Disney Rewards Dollars available to transfer. Once Disney Rewards Dollars are transferred to a Redemption Card, they can no longer be redeemed toward airline travel.

      • You can have two valid Disney Rewards Redemption Cards per account at any given time.

      • There is no limit to the number of Disney Rewards Dollars you can redeem. You can redeem only the amount you’ve earned in your account.

      • Yes. When you add an authorized user, you are allowing that person full use of the account, including the redemption of Disney Rewards Dollars. Please remember you are responsible for all charges made by that person on your account.2

      • Yes, your Disney Rewards account will be debited when the credit posts to your credit card account for the returned item.

      • You should request your Disney Rewards Redemption Card at least three weeks before your vacation.

      • Yes. There are several locations at both the Disneyland® Resort and Walt Disney World® Resort where you can pick up a Disney Rewards Redemption Card. For a list of in-Park locations, go to the How to Redeem page in the Rewards Dollars Details section. Or, call 1-800-300-8575 for locations. After you receive the card, call the number located on the sticker on the front of the card to activate and load it with Disney Rewards Dollars from your Disney Rewards Dollars account.

      • Once Disney Rewards Dollars are transferred onto a Disney Rewards Redemption Card, they cannot be transferred back into your Disney Rewards account. Remember, when Disney Rewards Dollars are transferred to a Redemption Card, you can no longer use them to redeem for a credit on your monthly statement towards airline tickets purchased with your card.

      • Call Chase immediately at 1-800-300-8575 to report the loss of the card. If you are at a Disney Theme Park, you can pick up a new card at Guest Relations and have any remaining Disney Rewards Dollars transferred to the new card. For a list of in-Park locations, go to the How to Redeem page in the Rewards Dollars Details section. If you are at home, Chase can transfer any remaining Disney Rewards Dollars onto a new card and mail it to you.

        Important Note: Please remember that anyone in possession of a Disney Rewards Redemption Card can use it. Any Disney Rewards Dollars redeemed before you report the card lost or stolen cannot be recovered.

      • There are many locations both inside and outside of Disney Theme Parks where you can use your Disney Rewards Redemption Card loaded with Disney Rewards Dollars. Go to the Where to Redeem page in the Rewards Dollars Details section to find out where you can use your Disney Rewards Redemption Card.

    • First, you’ll need a Disney Rewards Redemption Card. As soon as you earn 20 Disney Rewards Dollars, you can order one by going to the My Disney Account section, logging in and selecting “Request a Disney Rewards Redemption Card,” or by calling 1-800-300-8575, and transfer your Disney Rewards Dollars to the card. Activate your Disney Rewards Redemption Card when it arrives (approximate time of delivery is 2 – 3 weeks). Then, use it at participating Disney locations to redeem your Disney Rewards Dollars toward most everything Disney.1

      View the How to Redeem video for more help.

    • To find out your Rewards Dollars account balance, go to the My Disney Account page, log in and see your Disney Rewards Dollars balance at the top of the page. You also can check your latest credit card statement from Chase.

      To find the balance on your Disney Rewards Redemption Card since your last credit card statement, call a Customer Service Representative at 1-800-300-8575.

      Or, if you have made a purchase using your Disney Rewards Redemption Card at a Disney retail location since your last monthly statement, your remaining Disney Rewards Dollars balance will be printed on the receipt. Refer to your last purchase receipt to obtain the most current balance.

    • You can transfer additional Disney Rewards Dollars to an existing, active Redemption Card online by going to the My Disney Account section and selecting “Transfer Disney Rewards Dollars” on that page, or by calling
      1-800-300-8575. You must have a minimum of 10 Disney Rewards Dollars available to transfer. Once Disney Rewards Dollars are transferred to a Redemption Card, they can no longer be redeemed toward airline travel.

    • You can have two valid Disney Rewards Redemption Cards per account at any given time.

    • There is no limit to the number of Disney Rewards Dollars you can redeem. You can redeem only the amount you’ve earned in your account.

    • Yes. When you add an authorized user, you are allowing that person full use of the account, including the redemption of Disney Rewards Dollars. Please remember you are responsible for all charges made by that person on your account.2

    • Yes, your Disney Rewards account will be debited when the credit posts to your credit card account for the returned item.

    • You should request your Disney Rewards Redemption Card at least three weeks before your vacation.

    • Yes. There are several locations at both the Disneyland® Resort and Walt Disney World® Resort where you can pick up a Disney Rewards Redemption Card. For a list of in-Park locations, go to the How to Redeem page in the Rewards Dollars Details section. Or, call 1-800-300-8575 for locations. After you receive the card, call the number located on the sticker on the front of the card to activate and load it with Disney Rewards Dollars from your Disney Rewards Dollars account.

    • Once Disney Rewards Dollars are transferred onto a Disney Rewards Redemption Card, they cannot be transferred back into your Disney Rewards account. Remember, when Disney Rewards Dollars are transferred to a Redemption Card, you can no longer use them to redeem for a credit on your monthly statement towards airline tickets purchased with your card.

    • Call Chase immediately at 1-800-300-8575 to report the loss of the card. If you are at a Disney Theme Park, you can pick up a new card at Guest Relations and have any remaining Disney Rewards Dollars transferred to the new card. For a list of in-Park locations, go to the How to Redeem page in the Rewards Dollars Details section. If you are at home, Chase can transfer any remaining Disney Rewards Dollars onto a new card and mail it to you.

      Important Note: Please remember that anyone in possession of a Disney Rewards Redemption Card can use it. Any Disney Rewards Dollars redeemed before you report the card lost or stolen cannot be recovered.

    • There are many locations both inside and outside of Disney Theme Parks where you can use your Disney Rewards Redemption Card loaded with Disney Rewards Dollars. Go to the Where to Redeem page in the Rewards Dollars Details section to find out where you can use your Disney Rewards Redemption Card.