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Questions about your Disney® Visa® Card?

  1. Special Vacation Financing

    Get 0% Promotional APR special vacation financing for 6 months on select Disney Resort packages, all Adventures by Disney® packages, all Aulani, A Disney Resort & Spa, Ko Olina, Hawai‘i vacation packages, and all Disney Cruise Line packages (collectively, Disney Vacation Packages). Disney Vacation Packages must be booked by you or your travel agent through the Walt Disney Travel Company, Disney Cruise Line or Adventures by Disney Travel Services, Inc. and charged to your Disney Visa Credit Card prior to commencement of your vacation. Other restrictions and exclusions apply. New Applicants: Please refer to the applicable Pricing & Terms for pricing details: Disney Premier Visa Card pricing; Disney Visa Card pricing.  If you received an offer in the mail, please refer to the Pricing & Terms included with that offer. You will receive complete terms and conditions for this offer once you become a cardmember. Existing Cardmembers: For complete details please refer to your Cardmember Agreement.

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  2. Disney Theme Park & Resort Perks

    Offers and offer elements including, but not limited to, participating locations and eligible items, are subject to availability and additional restrictions and exclusions, and may change or be canceled without notice. Must use a valid Disney Visa Card and/or Disney Rewards Redemption Card to receive special offers. Merchandise discount may not be available for certain items and at certain locations including Disneyland® Resort and Walt Disney World® Resort Operating Participant locations and any other locations or kiosks that are not owned or operated by the owners of the Disneyland® Resort or Walt Disney World® Resort. To receive a merchandise discount, you must mention the specific offer. For entry into the Disney Character Experience or Star Wars Character Experience Photo Opportunities, must present your valid Disney Visa Card. Not valid in combination with other offers, discounts, promotions or with any previous purchase. Minimum purchase and/or separate admission may be required. Offers are for personal use only and may not be transferred or resold. Chase is not responsible or liable for fulfillment of these Disney Theme Park and Resort perks.

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  3. Broadway Theatrical VIP Package

    With each premium ticket purchased through the offer code (first four digits of card), cardmembers will receive a VIP package. Blackout dates and other restrictions may apply. VIP ticket holders may pick up their VIP packages by showing their Disney Visa Card at the New Amsterdam Theatre, Minskoff Theatre or St. James Theatre box office prior to the applicable performance. Vouchers for complimentary drink and keepsake photograph have no cash value. Vouchers may not be used on other merchandise or tickets, concessions or other items. Offer only valid for performances purchased with offer code. All vouchers will be honored and fulfilled upon availability of product. Offer not valid on prior purchased tickets and may not be combined with any other offer. Offer may be revoked without notice. ALL SALES FINAL. No refunds. Standard Ticketmaster service fees apply to online or phone orders. The Lion King VIP Package prices include a $2.00 facility fee per ticket. Aladdin VIP Package prices include a $2.50 facility fee per ticket. Frozen VIP Package prices include a $2.50 facility fee per ticket. Dates, times, prices, and cast subject to change without notice. Limit 19 tickets per person per 7-day period. Must use a Disney Visa Card for purchase. Disney Rewards Dollars cannot be redeemed toward ticket purchases for Disney Live Events, including Disney on Broadway (in New York City and on tour), Disney on Ice, and Disney Live! Productions.

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  4. Merchandise at Disney Store
    10% off Restrictions: Offer valid only at Disney store and Disney Baby Store retail locations in the U.S. or orders placed online at shopDisney.com. Not valid on purchases at The Disney Studio Store Hollywood & Ghirardelli Soda Fountain Shop, Disney Parks and Resort locations, including World of Disney® locations and Shop Disney Parks app, or any online platforms other than shopDisney.com. Offer excludes taxes, Shipping & Handling, Theme Park Passes, Disney Electronics, DVDs, Blu-ray™, CDs, Video Games, Books, Art & Collectibles, Jim Shore, Lenox®, Enesco Busts and Figurines, Olszewski, Precious Moments, Vinylmation, Limited Edition and Limited Availability merchandise, Ethan Allen, Bikes & Scooters, Disney Store 30th Anniversary merchandise, Electronic Toys, D23 Memberships, D23 Merchandise, gift cards or certificates, The Walt Disney Company Collectible Shareholder Certificate, 3-D printed merchandise, Subscription products, personalization, gift wrap and gift boxes and items not in stock.  Additional exclusions may apply. Offer cannot be combined with any other offer or discount except available shipping offers. No adjustments to prior purchases. Merchandise subject to availability. Prices subject to change without notice. Returns and exchanges will be subject to discount taken at time of purchase. Valid packing slip or receipt required for returns and exchanges. Payment with valid Disney Visa Card and/or Disney Rewards Redemption Card is required. Promotion Code may not be redeemed for cash, sold, or altered. Internet distribution strictly prohibited. Use of offer or Promotion Code DRVCMEMBER constitutes acceptance of these offer terms. Offer may be canceled or modified at any time without notice. Visit shopDisney.com/DRVCPerkDetails for the most current list of exclusions and any updates to these offer terms. Void where prohibited. Chase is not responsible or liable for fulfillment of this offer.

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  5. Cardmember Events at Disney Store

    Invitation valid at participating U.S. retail stores on event day only. Event passes limited based on store capacity. Passes are subject to availability and will be allocated on a first-come, first-served basis via the event website. Cardmembers are limited to one pass per cardmember. Users who successfully claim any passes will need to print the email with a valid booking number and take them along to the Disney store location on the day of the event at the time given. No cash alternative. Passes are non-transferable and for the use of the cardmember and their minor guests for whom passes have been provided only. All minors must be accompanied by an adult. Emailing of passes, distribution of personal login details, passwords, passes, photocopying and multiple printing of passes is strictly prohibited. Users found to be in violation of this rule may be barred from using the Reservation Site. Passes may not under any circumstances be resold for financial or any other material gain. Event subject to change or cancellation without notice. While supplies last. Void where prohibited. Chase is not responsible or liable for fulfillment of this offer.

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  6. Savings Onboard Disney Cruise Line

    Offer and offer elements are subject to availability and additional restrictions, and may change or be canceled without notice. In order to receive special Disney Cruise Line perks, Disney Visa Card must be used to pay for onboard purchases for sailings through 12/31/19. Cannot be combined with any other offers or discounts including Cast Member, Castaway Club, and Disney Vacation Club® offers or discounts, and is for personal use only. Ships’ Registry: The Bahamas. Chase is not responsible or liable for fulfillment of this offer.

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  7. Card Designs

    Card designs are subject to availability and may change without notice.

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  8. Authorized User

    All correspondence, including credit cards, statements, and notifications will be sent to the name and address on file for the primary cardmember. The primary cardmember is responsible for repaying all balances on this account. Authorized users will have the same account number and charging privileges as the primary cardmember but will not be financially responsible. Chase provides account information to the credit reporting agencies for all account users. This information could impact an authorized user’s credit score. When you tell us to add a user to your account, you’re confirming that you have a relationship with the person or people whose name(s), address(es), and date of birth(s) you’ve told us, that all their information is correct, and that you have their consent to add them. If Chase determines you’ve given us fraudulent name, address, or date of birth information, or did not have such consent, Chase can close this account.

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  9. Character Experience

    The Disneyland® Resort Character Experience Photo Opportunities are offered daily during set hours–the Disney Character Experience is at Disney California Adventure® Park and the Star Wars Character Experience is at Disneyland® Park. The Walt Disney World® Resort Character Experience Photo Opportunities are offered daily during set hours–the Disney Character Experience is at Epcot® and the Star Wars Character Experience is at Disney’s Hollywood Studios®. Separate Theme Park admission required for each Character Experience Opportunity. Must present a valid Disney Visa Card for entry for up to 6 people per cardmember account (each cardmember account may be used for entry only one time per day). Operating times, days of the week, locations and appearance of Characters may vary and are subject to restrictions and change or cancellation without notice. Offer includes complimentary downloads of your Disney PhotoPass® photos taken at the Disney Visa Character Experience location that are associated to your Disney account. To access complimentary downloads of your Disney PhotoPass® photos taken at the Disney Visa Character Experience location at the Disneyland® Resort, go to Disneyland.com/photopass or at the location at Walt Disney World® Resort, go to MyDisneyPhotoPass.com or DisneyWorld.com/photopass, and then log-in using your existing account or create an account. MagicBands or other medium scanned by the photographer at the time of capture must be linked to your My Disney Experience Profile at Walt Disney World® Resort or linked to your Disneyland® Resort account, or you may claim Disney PhotoPass® cards provided to you by the photographer by entering the Disney PhotoPass® ID number found on the back of your Disney PhotoPass® card. One photo session per valid cardmember account per day. Offer not valid for photos taken at other Disney PhotoPass® locations or attractions photos. Photos will expire pursuant to the expiration policy at Disneyland.disney.go.com/photopass-expiration-policy, MyDisneyPhotoPass.disney.go.com/help-and-support/policies or DisneyWorld.disney.go.com/photopass-expiration-policy, as applicable. Not responsible for missing, lost or damaged photos. Not valid in combination with other offers, discounts or promotions. Offer is for personal use only and may not be transferred or resold. Please visit DisneyRewards.com/ParkPerks for additional information.

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  10. Earn Disney Rewards Dollars with the Disney Premier Visa Card
    The terms and conditions that apply to Disney Rewards Dollars are available at DisneyRewards.com/Terms and will be provided to you with your Disney Premier Visa Card once you become a cardmember.

     

    Subject to credit approval. You will earn one percent (1%) in Disney Rewards Dollars for every dollar in Qualifying Purchases. You will earn an additional one percent (1%) in Disney Rewards Dollars for every dollar of Qualifying Purchases made at (i) Disney locations that are solely owned and operated by Disney and (ii) at any of the types of merchants in the following rewards categories: restaurants, grocery stores and gas stations (for a total of 2% on these Qualifying Purchases). Merchants who accept Visa credit cards are assigned a merchant code, which is determined by the merchant or its processor in accordance with Visa procedures based on the primary types of products and services the merchant sells. Chase groups similar merchant codes into categories for purposes of making rewards offers to you. Please note: Chase makes every effort to include all relevant merchant codes in its listed rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category. When this occurs, purchases with that merchant and the purchases of Disney goods or services at locations that are not solely owned and operated by Disney will not qualify for the additional one percent (1%) in Disney Rewards Dollars. Purchases submitted by you, your authorized users, or the merchant through third-party payment accounts, mobile or wireless card readers, online or mobile digital wallets, or similar technology will not qualify in a rewards category if the technology is not set up to process the purchase in that rewards category. For more information, see the FAQs at DisneyRewards.com/PremierEarnFAQ. (“Qualifying Purchases” means the amount of your retail purchases of goods and services minus returns or refunds that qualify for Disney Rewards Dollars in a billing cycle and do not include balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your Card Account, interest, unauthorized or fraudulent charges, or fees of any kind, including an annual fee, if applicable.)

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  11. Earn Disney Rewards Dollars with the Disney Visa Card
    The terms and conditions that apply to Disney Rewards Dollars are available at DisneyRewards.com/Terms and will be provided to you with your Disney Visa Card once you become a cardmember.

     

    Subject to credit approval. You will earn one percent (1%) in Disney Rewards Dollars for every dollar in Qualifying Purchases. (“Qualifying Purchases” means the amount of your retail purchases of goods and services minus returns or refunds that qualify for Disney Rewards Dollars in a billing cycle and do not include balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your Card Account, interest, unauthorized or fraudulent charges, or fees of any kind, including an annual fee, if applicable.)

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  12. Airline Statement Credit with the Disney Premier Visa Card
    Disney Rewards Dollars may be redeemed for a statement credit towards airline ticket purchases made with your Disney Premier Visa Credit Card within 60 days before the redemption request date, where permitted by law. Disney Rewards Dollars cannot be redeemed for an airline statement credit using a Disney Rewards Redemption Card. Redemptions start at 50 Disney Rewards Dollars for a $50 airline statement credit toward tickets on any airline to any destination. Each additional Disney Rewards Dollar is redeemable for a $1 statement credit. Subsequent purchases after redemption must meet the $50 minimum to qualify for a subsequent airline statement credit redemption. Airline statement credits will post to the card account within 5-7 business days of a request to redeem and will appear on the monthly Chase credit card billing statement within 1-2 billing cycles. Until the credit posts, we recommend you pay the full amount of the airline ticket charge on your credit card bill to avoid finance charges. Disney and Chase reserve the right to determine which Disney Premier Visa Card purchases qualify for an airline statement credit

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  13. Disney Rewards Dollars (Classic Only)

    Disney Rewards Dollars are subject to the Disney Rewards Dollars Terms and Conditions for Disney Visa Credit Cards and are available at DisneyRewards.com/Terms.

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  14. Disney Rewards Dollars & Airline Statement Credit (Premier Only)

    Disney Rewards Dollars and airline statement credits are subject to the Disney Rewards Dollars Terms and Conditions for Disney Visa Credit Cards and are available at DisneyRewards.com/Terms.

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  15. Reward Vouchers

    Restrictions apply. Valid until the specified film highlighted on the voucher is no longer in theaters. Can be used for the value indicated on the voucher off the admission price for the specified film highlighted. Valid for “no coupon” and “no pass” shows. No cash to be provided as change. Valid in the United States only. Cannot be replaced if lost, stolen, or if film is no longer in theaters. Not redeemable for cash. Not for resale. Not valid with any other offer. Not valid at concession stands. Cannot be used to purchase gift cards. e-Movie Cash® is a registered trademark of TPG Rewards, Inc.

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  16. Premier Earn Rate 

    The terms and conditions that apply to Disney Rewards Dollars are available at DisneyRewards.com/Terms and will be provided to you with your Disney Premier Visa Card once your new account is established.
    Subject to credit approval. You will earn one percent (1%) in Disney Rewards Dollars for every dollar in Qualifying Purchases. You will earn an additional one percent (1%) in Disney Rewards Dollars for every dollar of Qualifying Purchases made at (i) Disney locations that are solely owned and operated by Disney and (ii) at any of the types of merchants in the following rewards categories: restaurants, grocery stores and gas stations (for a total of 2% on these Qualifying Purchases). Merchants who accept Visa credit cards are assigned a merchant code, which is determined by the merchant or its processor in accordance with Visa procedures based on the primary types of products and services the merchant sells. Chase groups similar merchant codes into categories for purposes of making rewards offers to you. Please note: Chase makes every effort to include all relevant merchant codes in its listed rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category. When this occurs, purchases with that merchant and purchases of Disney goods or services at locations that are not solely owned and operated by Disney will not qualify for the additional one percent (1%) in Disney Rewards Dollars. Purchases submitted by you, your authorized users, or the merchant through third-party payment accounts, mobile or wireless card readers, online or mobile digital wallets, or similar technology will not qualify in a rewards category if the technology is not set up to process the purchase in that rewards category. For more information, see the FAQs at DisneyRewards.com/PremierEarnFAQ. (“Qualifying Purchases” means the amount of your retail purchases of goods and services minus returns or refunds that qualify for Disney Rewards Dollars in a billing cycle and do not include balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your Card Account, interest, unauthorized or fraudulent charges, or fees of any kind, including an annual fee, if applicable.) Additional terms and conditions that apply to Disney Rewards Dollars will be provided to you with your Disney Premier Visa Card once your new account is established.

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