Questions about your Disney® Visa® Card?

First, you’ll need a Disney Rewards Redemption Card. As soon as you earn 20 Disney Rewards Dollars, you can order one by going to the My Account section and selecting “Request a Disney Rewards Redemption Card”, or by calling 1-800-300-8575. Activate your Disney Rewards Redemption Card when it arrives (approximate time of delivery is 2-3 weeks), and transfer your Disney Rewards Dollars to the card. Then, use it at participating Disney locations to redeem your Disney Rewards Dollars toward most everything Disney.

To find out your Rewards Dollars account balance, you can check your latest credit card statement, or go to the My Account section and select “Check your Disney Rewards Dollars balance” on that page.

To find the balance on your Disney Rewards Redemption Card since your last credit card statement, call a Customer Service Representative at 1-800-300-8575.

Or, if you have made a purchase using your Disney Rewards Redemption Card at a Disney retail location since your last monthly statement, your remaining Disney Rewards Dollars balance will be printed on the receipt. Refer to your last purchase receipt to obtain the most current balance.

You can transfer additional Disney Rewards Dollars to an existing, active Redemption Card online by going to the My Account section and selecting “Transfer Disney Rewards Dollars” on that page, or by calling 1-800-300-8575. You must have a minimum of 10 Disney Rewards Dollars available to transfer. Once Disney Rewards Dollars are transferred to a Redemption Card, they can no longer be redeemed toward airline travel.

You can have two valid Disney Rewards Redemption Cards per account at any given time.

There is no limit to the number of Disney Rewards Dollars you can redeem. You can only redeem the amount you’ve earned in your account.

Yes. When you add an authorized user, you are allowing that person full use of the account, including the redemption of Disney Rewards Dollars. Please remember you are responsible for all charges made by that person on your account.

If you were issued a Redemption Card during the calendar years of 2014 and 2015, it may have an expiration on the card so if you have not redeemed all of the Rewards Dollars prior to the expiration date on the Redemption Card, you may transfer those Rewards Dollars to a new Redemption Card without an expiration date.

Yes, your Disney Rewards account will be debited when the credit posts to your credit card account for the returned item.

You should request your Disney Rewards Redemption Card at least three weeks before your vacation.

Yes. There are several locations at both the Disneyland® Resort and Walt Disney World® Resort where you can pick up a Disney Rewards Redemption Card. For a list of in-Park locations, go to the How to Redeem page in the Rewards Dollars Details section. Or, call 1-800-300-8575 for locations. After you receive the card, call the number located on the sticker on the front of the card to activate and load it with Disney Rewards Dollars from your Disney Rewards account.

Once Disney Rewards Dollars are transferred onto a Disney Rewards Redemption Card, they cannot be transferred back into your Disney Rewards account. Remember, when Disney Rewards Dollars are transferred to a Redemption Card, you can no longer use them to redeem for a credit on your monthly statement towards airline tickets purchased with your card.

Call Chase immediately at 1-800-300-8575 to report the loss of the card. If you are at a Disney Theme Park, you can pick up a new card at Guest Relations and have any remaining Disney Rewards Dollars transferred to the new card. For a list of in-Park locations, go to the How to Redeem page in the Rewards Dollars Details section. If you are at home, Chase can transfer any remaining Disney Rewards Dollars onto a new card and mail it to you.

Important Note: Please remember that anyone in possession of a Disney Rewards Redemption Card can use it. Any Disney Rewards Dollars redeemed before you report the card lost or stolen cannot be recovered.

There are many locations both inside and outside of Disney Theme Parks where you can use your Disney Rewards Redemption Card loaded with Disney Rewards Dollars. Go to the Where to Redeem page in the Rewards Dollars Details section for a list of Disney redemption locations and movie theaters and participating retailers near you where you can use vouchers.

Just purchase airline tickets on any airline to any destination using your Disney Premier Visa Card and then pay yourself back by converting your Disney Rewards Dollars into a credit on your monthly statement. Each Disney Rewards Dollar can be redeemed for a $1 credit on your statement.

Within 60 days of your airline ticket purchase, you can redeem your Disney Rewards Dollars for a credit on your statement by going to the Manage My Account section and selecting the “Redeem toward airline travel” option on that page, or by calling 1-800-300-8575. The credit will appear on your statement between 1 and 2 billing cycles from the time you redeem. Please note that there are no returns on Disney Rewards Dollars redeemed for statement credits.

No. If you plan on redeeming your Disney Rewards Dollars towards airline tickets, do not load them onto a Disney Rewards Redemption Card. We will only use the Disney Rewards Dollars that are still in your program balance for a credit on your monthly statement.

No. Disney Rewards Dollars can only be applied towards airline tickets purchased with your credit card.

No. You can use your Disney Rewards Dollars whenever you make an airline ticket purchase on your Disney Premier Visa Card. At minimum, you will need to redeem at least 50 Disney Rewards Dollars, which is equal to a ticket purchase of $50.

You can use your Disney Rewards Redemption Card as a form of payment at AMCTheatres.com or on the AMC Theatres mobile app. Tickets purchased through AMC are subject to the Terms & Conditions of AMC Theatres.

You can also use your Disney Rewards Redemption Card to redeem Disney Rewards Dollars for e-Movie Cash® vouchers to use toward Disney movie tickets good at other participating theaters near you.

Vouchers can be ordered for values of $5 and $10 each. To use the vouchers, simply hand the voucher to the box office attendant at the participating theater to use as payment toward your movie admission. If admission price is less than the value of the voucher, no change will be provided. However, if the admission price is more than the value of the voucher, you will need to pay the difference at the box office.

For a list of participating theaters, click on Find participating movie theaters.

Use your loaded Disney Rewards Redemption Card to redeem Disney Rewards Dollars for e-Movie Cash®. To order:

1. Go to the Where To Redeem page on this website and scroll to the section to redeem toward movie tickets.
2. Follow the Ordering and Payment instructions.
3. Upon completion of your order, a confirmation page will appear.
4. Your vouchers will arrive via email from MoreDisneyRewards@movieticketvouchers.com.
5. Click on the link in the email to download and print your vouchers.
6. Take the e-Movie Cash® vouchers to the box office at participating theaters for admission to the specific Disney, Disney Pixar or Star Wars movie printed on your e-Movie Cash®.

You should receive your vouchers via email shortly after placing your order. Make sure to check your spam folder if you do not see them in your email.

If you did not receive your vouchers via email, please contact us or call 1-800-300-8575.

No, e-Movie Cash® vouchers cannot be returned for credit or exchange.

Movie tickets purchased with e-Movie Cash® are subject to the return policy of the participating theater.

e-Movie Cash® vouchers cannot be replaced if lost or stolen. They can be used by anyone.

Yes. e-Movie Cash® vouchers can be used by anyone.

No. If your total purchase price is less than the amount of the voucher, you will not receive any change.

If you run into issues with the acceptance of vouchers at participating theaters, please ask to speak with a supervisor at that location. If they are unable to assist you, please contact us or call the guest service number found on the voucher.

Yes, e-Movie Cash® vouchers may be used even for “no coupon, no pass” showings.

e-Movie Cash® vouchers can only be redeemed toward theater admission and are not valid for use at the concession stand.

Unfortunately the e-Movie Cash® voucher is only valid for the film it was issued for.

There is no minimum requirement for redeeming towards vouchers. You may redeem for a maximum of six vouchers per value per movie per order up to a maximum of thirty vouchers per order.

Yes, vouchers can be redeemed toward any type of ticket.

No, vouchers are only valid for the movie listed on the voucher.

Yes, if admission price is more than the value of the voucher, you can pay the difference at the box office with another form of payment.

Yes, vouchers are valid in the United States only.

It is recommended that vouchers be printed for use at participating theaters. It cannot be guaranteed that participating theaters will allow redemption via a mobile device.

Yes, they are as follows:

• Valid thru the consumer date listed on the voucher or until the specified film is no longer in theaters (whichever comes first).
• Can be used for the value indicated on the voucher off the specified film highlighted.
• No cash to be provided as change.
• Valid in the United States only.
• Cannot be replaced if lost, stolen, or expired.
• Not redeemable for cash.
• Not for resale.
• Valid for no coupon and no pass shows.
• Not valid with any other offer.
• Not valid at concession stands.
• Cannot be used to purchase gift cards.

If the movie you requested vouchers for is still in theaters but the voucher has a processing date that has passed, a voucher for the same film with a new processing date can be requested. Vouchers cannot be changed to a different film and are only valid for the specified film highlighted on the voucher while it is in theaters.